Delivery & Returns
We know you'll want your order as quickly as possible, which is why we endeavour to dispatch orders within 24 hours of receipt. In fact, we dispatch most orders the same day they're placed!
For guaranteed next working day delivery, place your order by 3pm and select the next day shipping option at the checkout. Orders placed after 3pm will be dispatched the following working day.
If for any reason there will be a delay with your order, we will contact you as soon as possible. If you've any questions, please don't hesitate to contact us at email@example.com.
DELIVERY WITHIN THE UK
UK Standard Delivery
Order value under £30, delivery charge £2.95.
Order value over £30, delivery is FREE.
We use Royal Mail 24 for standard delivery, and delivery is normally within 1-3 days from order dispatch. Delivery is Monday to Saturday, excluding public holidays, and includes all UK postcodes including Scottish Highlands and Islands, Channel Islands, Isle Of Wight, Isle of Man and Northern Ireland.
UK Tracked Delivery
Available on orders over £30, delivery charge £2.95.
We use Royal Mail Tracked 24 for Tracked Delivery, and delivery is normally within 1-2 days from order dispatch. This service is fully trackable and provides SMS updates. Delivery is Monday to Saturday, excluding public holidays, and includes all UK postcodes including Scottish Highlands and Islands, Channel Islands, Isle Of Wight, Isle of Man and Northern Ireland.
UK Next-Day Delivery
Next-day delivery with Royal Mail Special Delivery, £6.95 (order by 3pm).
Delivery is Monday to Saturday, excluding public holidays. Orders placed after 3pm will be dispatched the following working day.
DELIVERY TO REPUBLIC OF IRELAND, EUROPE AND WORLDWIDE
REPUBLIC OF IRELAND
We dispatch items to Ireland using the local An Post service, transit time approx. 2-3 days. Order value under £40, delivery charge £8.95. Order value over £40, delivery charge £3.95.
We dispatch items to the EU using a Europe Priority Airmail Signed-For Service, transit time approx. 3-5 days - £8.95.
We dispatch items outside the EU using either DHL or an International Priority Airmail Signed-For Service, transit time approx. 5-7 days - £15.95.
Delivery Terms & Conditions
Free Delivery option only available within the UK, and only when the subtotal of your basket exceeds £30.
Orders are dispatched Monday to Friday, excluding public holidays.
Orders with Standard or 'Free' delivery are shipped with Royal Mail 24. Delivery is normally within 1-3 days but is not guaranteed. Should you require your order by a specific time or date, we do offer a guaranteed next-day service.
Orders comprising multiple, heavy or bulky items are dispatched by UK courier with a normal delivery time of up to 7 working days.
We recycle a lot of our packaging, so you may find that your order arrives in recycled packaging.
We offer free UK delivery on orders over £30. This applies to your initial order only. If you exchange an item, or your order requires to be re-dispatched, we will charge shipping at cost.
Items purchased from the Sale section of our site are eligible to be returned for exchange or store credit only.
In the highly unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries and 30 days for overseas deliveries), please contact us in writing at firstname.lastname@example.org. Please note this is the minimum timeframe before we can take action on lost or missing parcels sent by Royal Mail.
CAN I AMEND MY ORDER?
If you would like to amend your order please let us know by replying to your order confirmation email or by Contacting Us with your order details - we may be able to alter your order if it has not already been prepared for dispatch.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL AFTER PLACING AN ORDER.
HOW WILL I KNOW IF MY ORDER HAS BEEN DISPATCHED?
As soon as we've dispatched your order, you'll receive an email from us confirming dispatch and the details of your purchase, along with the delivery method and any relevant tracking information.
DO I HAVE TO BE THERE TO SIGN FOR DELIVERY?
Most items require a signature on delivery as we want to make sure your goods are delivered and received correctly. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them.
DO YOU SHIP TO BFPO ADDRESSES?
Yes, we do ship to BFPO addresses. Fill in your shipping details at the checkout as normal.
DO YOU DELIVER TO WORK ADDRESSES?
Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods.
RETURNS AND YOUR RIGHT TO CANCEL
We want you to enjoy your shopping experience with Us and to be overjoyed with your purchase! But of course, we understand that sometimes your purchase may not be right for you and that you may wish to return it. Please contact us in writing at email@example.com for instructions on how Goods can be returned to Us.
Don’t worry, as long as the item is unused and still in perfect condition, with the original packaging and any tags still attached, we can accept your return.
You can return any items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or an exchange (subject to stock), whichever you prefer. Extra conditions apply during this extended returns period.
All you need to do is let Us know within 30 days in writing via email at firstname.lastname@example.org that you intend to return the Goods supplied to Us, and to receive instructions on how to return the Goods. You must contact us prior to returning an item in order to receive a returns authorisation number. Any Goods returned to Us without an authorisation number will not be accepted.
You shall bear the cost of returning the Goods. We advise you use a tracked, insured service, as you are responsible for the Goods until they are received by Us. Please allow 14 days for us to process your returned Goods. Once we process your returned Goods, we aim to reimburse you within 14 days. Please note that depending upon your chosen method of payment, it may take up to a further 14 days for your bank to credit your account.
DAMAGED OR FAULTY GOODS
In the unlikely event that a product you purchase from us is faulty or damaged, it can of course be returned to us.
In respect of faulty goods, you must notify us in writing by email at email@example.com within 7 days of receipt that the Goods are faulty, and to receive instructions on how to return faulty Goods to us.
If a product you purchase from us is received as damaged, you must notify us by email at firstname.lastname@example.org within 48 hours of receipt that the Goods are damaged, and to receive instructions on how to return damaged Goods to us.
For your convenience we arrange collection of damaged and faulty Goods by courier. Please do not organise the return of damaged or faulty goods yourself as we are unable to refund postage costs.