Delivery & Returns
For the latest updates on the impacts of Brexit and the Coronavirus pandemic, please visit our Delivery Updates page here.
We know you'll want your order as quickly as possible, which is why we endeavour to dispatch orders within 24 hours of receipt. In fact, we dispatch most orders the same day they're placed!
For guaranteed next working day delivery, place your order by midday and select the next day shipping option at the checkout. Orders placed after midday will be dispatched the following working day, Monday - Friday.
If for any reason there will be a delay with your order, we will contact you as soon as possible. If you've any questions, please don't hesitate to contact us.
Delivery in the UK
|All UK Destinations|
Royal Mail 24
(FREE Over £50)
1-3 Working Days**
Royal Mail Tracked 24
(Available on orders £40+)
1-2 Working Days
Order by 12 noon, Mon-Fri
Royal Mail Special Delivery 1pm, next working day
*We use Royal Mail 24 for Standard delivery, and delivery is normally within 1-3 days from order dispatch. We dispatch Monday - Friday; delivery is Monday to Saturday, excluding public holidays.
**Working days are Monday - Saturday.
Delivery to Ireland, Europe & Rest of World
1-3 Working Days with An Post
3-5 Working Days
*Priority Airmail with full tracking and signature upon delivery.
∇Orders to Ireland are dispatched from Emyvale in Monaghan for delivery within only 1-2 days.
∑All items for delivery in the EU are dispatched from within the EU using priority tracked airmail. You will pay no customs fees or charges upon delivery.
We want you to enjoy your shopping experience with us and to be overjoyed with your purchase! But of course, we understand that sometimes your purchase may not be right for you and that you may wish to return it. Please email us with your order details for instructions on how your order can be returned to us.
You can return orders within 14 days for a full refund and within 30 days for an exchange. You can find more information on returns here.
Christmas Posting Dates
UK Standard - Tuesday 21 December (not guaranteed).
UK Next-Day - Thursday 23 December.
Ireland - Tuesday 21 December.
EU - Monday 13 December.
Rest of World - Monday 6 December.
These are recommended dates; if you require an item in time for Christmas we would advise placing your order as far in advance as possible to ensure your parcel arrives in time.
No retrospective application of offers. As stock is so difficult to obtain this year, we reserve the right to withdraw any offer at any point throughout the day. No exchanges are available on any product purchased during the Black Friday event. Extended returns are not available.
Free delivery will be with Royal Mail Tracked 48 to ensure reliable, trackable transit through the Royal Mail system. Faster services are available for an additional cost.
Offers for Black Friday event expire at 11:59:59 on that day. Exclusions apply. Cannot be used in conjunction with any other offers or discounts. Offers cannot be applied retrospectively or on previously placed orders. All products are offered subject to stock availability. The prices shown and any discounts and special offers are subject to change or withdrawal at any time without notice. Returns only within 14 days, no exchanges, no extended returns.
Delivery Terms & Conditions
- Free Delivery option only available within the UK, and only when the subtotal of your basket exceeds £50.
- Orders are dispatched Monday to Friday, excluding public holidays.
- Orders with Standard or 'Free' delivery are shipped with Royal Mail 24. Delivery is normally within 1-3 days but is not guaranteed. Should you require your order by a specific time or date, we do offer a guaranteed next-day service.
- Orders comprising multiple, heavy or bulky items are dispatched by UK courier with a normal delivery time of up to 7 working days. This includes orders that include multiple items, or for heavy toy items, such as the Large Stepped Pyramid or the Lion Puzzle.
- We recycle a lot of our packaging, so you may find that your order arrives in recycled packaging.
- In the highly unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries and 30 days for overseas deliveries), please contact us. Please note this is the minimum timeframe before we can take action on lost or missing parcels sent by Royal Mail.
- International orders comprising multiple items may be subject to additional shipping costs. We will contact you as soon as possible if this is the case.
Can I Amend My Order?
If you would like to amend your order please let us know by replying to your order confirmation email or by contacting us with your order details - we may be able to alter your order if it has not already been prepared for dispatch.
I Have Not Received an Order Confirmation Email after Placing My Order
Please check your email settings as the email may have been sent to your spam or junk folder. If you cannot find it in either you inbox or spam folder, please contact us.
How Will I Know if My Order Has Been Dispatched?
As soon as we've dispatched your order, you'll receive an email from us confirming dispatch and the details of your purchase, along with the delivery method and any relevant tracking information.
Do I Have to Be There to Sign For Delivery?
Most items require a signature on delivery as we want to make sure your goods are delivered and received correctly. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them.
Do You Ship to BFPO Addresses?
Yes, we do ship to BFPO addresses. Fill in your shipping details at the checkout as normal.
Do You Delivery to Work Addresses?
Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take delivery of your order.
Returns Terms & Conditions
Don’t worry, as long as the item is unused and still in perfect, as-new condition, with the original product packaging and any tags still attached, we can accept your return.
You can return any items purchased within 14 days of receipt for a full refund and you have up to 30 days to return items for an online credit or an exchange (subject to stock), whichever you prefer. Exchanges are not offered on items purchased during Sales or promotional events such as (but not limited to) European Babywearing Week, International Babywearing Week and Black Friday.
All you need to do is let Us know within 30 days in writing via email at email@example.com that you intend to return your order to us, and to receive instructions on how to return the it.
You shall bear the cost of returning your order. We advise you use a tracked, insured service, as you are responsible for your goods until they are received by Us. Please allow 14 days for us to process your returned items. Once we process your returned items, we will reimburse you within 14 days. Please note that depending upon your chosen method of payment, it may take up to a further 10 days for your bank to credit your account.
Damaged or Faulty Goods
In the unlikely event that a product you purchase from us is faulty or damaged, it can of course be returned to us.
In respect of faulty goods, you must notify us in writing by email at firstname.lastname@example.org within 30 days of receipt that the Goods are faulty, and to receive instructions on how to return faulty Goods to us.
If a product you purchase from us is received by you damaged, you must notify us by email at email@example.com within 48 hours of receipt that the Goods are damaged, and to receive instructions on how to return damaged Goods to us.
For your convenience we arrange collection of damaged and faulty Goods by courier. Please do not organise the return of damaged or faulty goods yourself as we are unable to refund postage costs.